{ "identifier": "PI-Review-Response-Benchmark-2026-08-v3.0", "name": "U.S. Personal Injury Review Response Benchmark", "release": "2026-08-v3", "version": "3.0", "creator": "Unanswered", "license": "https://creativecommons.org/licenses/by/4.0/", "datePublished": "2026-08-27", "temporalCoverage": "2026-08-26/2026-08-27", "spatialCoverage": [ "Atlanta GA", "Charlotte NC", "Chicago IL", "Dallas TX", "Denver CO", "Houston TX", "Las Vegas NV", "Los Angeles CA", "Miami FL", "Nashville TN", "Orlando FL", "Phoenix AZ", "San Diego CA", "Tampa FL" ], "measurement_version": "avis.py 2026-08-26 (adaptive scroll, sort newest, 3 render retries)", "definition_unanswered": "No owner reply visible under the review at observation time.", "inclusion": "Google Maps listings for 'personal injury lawyer '; firms with >= 40 reviews; Reviews tab readable.", "exclusion": "Listings under 40 reviews; listings whose panel did not render after 3 attempts; national chains flagged separately.", "small_cell_rule": "No rate published for a cell under 10 firms.", "manual_check": "10% of firm rows re-read by hand on 2026-08-26 (review sort verified: 30/30, 28/30, 20/20, 50/50).", "citation": "Unanswered. U.S. Personal Injury Review Response Benchmark, 2026-08-v3, v1.0. CC BY 4.0.", "markets": [ { "market": "Atlanta GA", "state": "GA", "vertical": "personal injury law", "observation_date": "2026-08-26", "listings_rendered": 30, "firms_measured": 30, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 5, "firms_zero_reply": 1, "share_under_30pct": 0.167, "suppressed_small_cell": false }, { "market": "Charlotte NC", "state": "NC", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 36, "firms_measured": 32, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 2, "firms_zero_reply": 0, "share_under_30pct": 0.062, "suppressed_small_cell": false }, { "market": "Chicago IL", "state": "IL", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 36, "firms_measured": 36, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 11, "firms_zero_reply": 4, "share_under_30pct": 0.306, "suppressed_small_cell": false }, { "market": "Dallas TX", "state": "TX", "vertical": "personal injury law", "observation_date": "2026-08-26", "listings_rendered": 27, "firms_measured": 25, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 3, "firms_zero_reply": 2, "share_under_30pct": 0.12, "suppressed_small_cell": false }, { "market": "Denver CO", "state": "CO", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 36, "firms_measured": 34, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 2, "firms_zero_reply": 2, "share_under_30pct": 0.059, "suppressed_small_cell": false }, { "market": "Houston TX", "state": "TX", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 40, "firms_measured": 40, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 7, "firms_zero_reply": 1, "share_under_30pct": 0.175, "suppressed_small_cell": false }, { "market": "Las Vegas NV", "state": "NV", "vertical": "personal injury law", "observation_date": "2026-08-26", "listings_rendered": 30, "firms_measured": 25, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 5, "firms_zero_reply": 2, "share_under_30pct": 0.2, "suppressed_small_cell": false }, { "market": "Los Angeles CA", "state": "CA", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 29, "firms_measured": 29, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 3, "firms_zero_reply": 0, "share_under_30pct": 0.103, "suppressed_small_cell": false }, { "market": "Miami FL", "state": "FL", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 38, "firms_measured": 35, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 9, "firms_zero_reply": 6, "share_under_30pct": 0.257, "suppressed_small_cell": false }, { "market": "Nashville TN", "state": "TN", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 23, "firms_measured": 22, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 2, "firms_zero_reply": 0, "share_under_30pct": 0.091, "suppressed_small_cell": false }, { "market": "Orlando FL", "state": "FL", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 27, "firms_measured": 26, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 5, "firms_zero_reply": 2, "share_under_30pct": 0.192, "suppressed_small_cell": false }, { "market": "Phoenix AZ", "state": "AZ", "vertical": "personal injury law", "observation_date": "2026-08-26", "listings_rendered": 26, "firms_measured": 26, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 4, "firms_zero_reply": 1, "share_under_30pct": 0.154, "suppressed_small_cell": false }, { "market": "San Diego CA", "state": "CA", "vertical": "personal injury law", "observation_date": "2026-08-27", "listings_rendered": 27, "firms_measured": 25, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 3, "firms_zero_reply": 1, "share_under_30pct": 0.12, "suppressed_small_cell": false }, { "market": "Tampa FL", "state": "FL", "vertical": "personal injury law", "observation_date": "2026-08-26", "listings_rendered": 18, "firms_measured": 11, "min_reviews_per_firm": 40, "firms_under_30pct_reply": 2, "firms_zero_reply": 1, "share_under_30pct": 0.182, "suppressed_small_cell": false } ], "firms_cohort": { "firms": 20, "reviews_read": 998, "reviews_unanswered": 886, "unanswered_rate": 0.888, "firms_all_recent_unanswered": 8, "unanswered_rating_3_or_below": 22, "unanswered_no_text": 111, "reviews_per_firm": 50, "sort": "newest first", "observation_date": "2026-08-26" }, "market_cohort": { "firms": 364, "reviews_read": 18168, "reviews_unanswered": 4760, "unanswered_rate": 0.262, "median_firm_unanswered_share": 0.06, "firms_over_70pct_unanswered": 68, "observation_dates": [ "2026-08-26", "2026-08-27" ], "min_firms_for_percentiles": 20, "note": "Whole-market cohort (every measurable firm of the metro), unlike firms_cohort which is the 20 most silent firms of the first release." }, "markets_cohort": [ { "market": "Atlanta GA", "firms_read": 30, "reviews_read": 1499, "median_unanswered_share": 0.04, "p75_unanswered_share": 0.18, "firms_over_70pct_unanswered": 3, "firms_all_unanswered": 1, "percentiles_published": true, "coverage_of_market": 1.0, "dates": [ "2026-08-26" ] }, { "market": "Charlotte NC", "firms_read": 30, "reviews_read": 1493, "median_unanswered_share": 0.07, "p75_unanswered_share": 0.36, "firms_over_70pct_unanswered": 4, "firms_all_unanswered": 1, "percentiles_published": true, "coverage_of_market": 0.938, "dates": [ "2026-08-27" ] }, { "market": "Chicago IL", "firms_read": 33, "reviews_read": 1650, "median_unanswered_share": 0.28, "p75_unanswered_share": 0.86, "firms_over_70pct_unanswered": 11, "firms_all_unanswered": 3, "percentiles_published": true, "coverage_of_market": 0.917, "dates": [ "2026-08-27" ] }, { "market": "Dallas TX", "firms_read": 23, "reviews_read": 1150, "median_unanswered_share": 0.08, "p75_unanswered_share": 0.26, "firms_over_70pct_unanswered": 3, "firms_all_unanswered": 2, "percentiles_published": true, "coverage_of_market": 0.96, "dates": [ "2026-08-26", "2026-08-27" ] }, { "market": "Denver CO", "firms_read": 30, "reviews_read": 1500, "median_unanswered_share": 0.05, "p75_unanswered_share": 0.16, "firms_over_70pct_unanswered": 2, "firms_all_unanswered": 1, "percentiles_published": true, "coverage_of_market": 0.882, "dates": [ "2026-08-27" ] }, { "market": "Houston TX", "firms_read": 37, "reviews_read": 1846, "median_unanswered_share": 0.16, "p75_unanswered_share": 0.46, "firms_over_70pct_unanswered": 9, "firms_all_unanswered": 2, "percentiles_published": true, "coverage_of_market": 0.925, "dates": [ "2026-08-27" ] }, { "market": "Las Vegas NV", "firms_read": 25, "reviews_read": 1250, "median_unanswered_share": 0.14, "p75_unanswered_share": 0.26, "firms_over_70pct_unanswered": 5, "firms_all_unanswered": 2, "percentiles_published": true, "coverage_of_market": 1.0, "dates": [ "2026-08-26", "2026-08-27" ] }, { "market": "Los Angeles CA", "firms_read": 27, "reviews_read": 1350, "median_unanswered_share": 0.06, "p75_unanswered_share": 0.28, "firms_over_70pct_unanswered": 3, "firms_all_unanswered": 1, "percentiles_published": true, "coverage_of_market": 0.931, "dates": [ "2026-08-27" ] }, { "market": "Miami FL", "firms_read": 33, "reviews_read": 1640, "median_unanswered_share": 0.1, "p75_unanswered_share": 0.98, "firms_over_70pct_unanswered": 11, "firms_all_unanswered": 8, "percentiles_published": true, "coverage_of_market": 0.943, "dates": [ "2026-08-27" ] }, { "market": "Nashville TN", "firms_read": 20, "reviews_read": 1000, "median_unanswered_share": 0.03, "p75_unanswered_share": 0.16, "firms_over_70pct_unanswered": 2, "firms_all_unanswered": 1, "percentiles_published": true, "coverage_of_market": 0.909, "dates": [ "2026-08-27" ] }, { "market": "Orlando FL", "firms_read": 22, "reviews_read": 1097, "median_unanswered_share": 0.1, "p75_unanswered_share": 0.36, "firms_over_70pct_unanswered": 4, "firms_all_unanswered": 1, "percentiles_published": true, "coverage_of_market": 0.846, "dates": [ "2026-08-27" ] }, { "market": "Phoenix AZ", "firms_read": 23, "reviews_read": 1150, "median_unanswered_share": 0.04, "p75_unanswered_share": 0.52, "firms_over_70pct_unanswered": 5, "firms_all_unanswered": 2, "percentiles_published": true, "coverage_of_market": 0.923, "dates": [ "2026-08-26", "2026-08-27" ] }, { "market": "San Diego CA", "firms_read": 21, "reviews_read": 1050, "median_unanswered_share": 0.06, "p75_unanswered_share": 0.44, "firms_over_70pct_unanswered": 4, "firms_all_unanswered": 1, "percentiles_published": true, "coverage_of_market": 0.88, "dates": [ "2026-08-27" ] }, { "market": "Tampa FL", "firms_read": 10, "reviews_read": 493, "median_unanswered_share": null, "p75_unanswered_share": null, "firms_over_70pct_unanswered": 2, "firms_all_unanswered": 1, "percentiles_published": false, "coverage_of_market": 1.0, "dates": [ "2026-08-26", "2026-08-27" ] } ] }