Release 2026-08, version 3.0
Fourteen metros read in full, and every measurable firm in each of them read again for its 50 most recent reviews. Downloadable, versioned, citable. The method is on its own page.
| Market | Listings rendered | Firms measured (≥ 40 reviews) | Firms under 30% reply | Firms with zero replies | Share under 30% |
|---|---|---|---|---|---|
| Atlanta GA | 30 | 30 | 5 | 1 | 17% |
| Charlotte NC | 36 | 32 | 2 | 0 | 6% |
| Chicago IL | 36 | 36 | 11 | 4 | 31% |
| Dallas TX | 27 | 25 | 3 | 2 | 12% |
| Denver CO | 36 | 34 | 2 | 2 | 6% |
| Houston TX | 40 | 40 | 7 | 1 | 18% |
| Las Vegas NV | 30 | 25 | 5 | 2 | 20% |
| Los Angeles CA | 29 | 29 | 3 | 0 | 10% |
| Miami FL | 38 | 35 | 9 | 6 | 26% |
| Nashville TN | 23 | 22 | 2 | 0 | 9% |
| Orlando FL | 27 | 26 | 5 | 2 | 19% |
| Phoenix AZ | 26 | 26 | 4 | 1 | 15% |
| San Diego CA | 27 | 25 | 3 | 1 | 12% |
| Tampa FL | 18 | 11 | 2 | 1 | 18% |
Whole-market cohort: every measurable firm, 50 most recent reviews each
| Market | Firms read | Share of market read | Median unanswered share | 75th percentile | Firms ≥ 70% unanswered | Firms 100% unanswered |
|---|---|---|---|---|---|---|
| Atlanta GA | 30 | 100% | 4% | 18% | 3 | 1 |
| Charlotte NC | 30 | 94% | 7% | 36% | 4 | 1 |
| Chicago IL | 33 | 92% | 28% | 86% | 11 | 3 |
| Dallas TX | 23 | 96% | 8% | 26% | 3 | 2 |
| Denver CO | 30 | 88% | 5% | 16% | 2 | 1 |
| Houston TX | 37 | 92% | 16% | 46% | 9 | 2 |
| Las Vegas NV | 25 | 100% | 14% | 26% | 5 | 2 |
| Los Angeles CA | 27 | 93% | 6% | 28% | 3 | 1 |
| Miami FL | 33 | 94% | 10% | 98% | 11 | 8 |
| Nashville TN | 20 | 91% | 3% | 16% | 2 | 1 |
| Orlando FL | 22 | 85% | 10% | 36% | 4 | 1 |
| Phoenix AZ | 23 | 92% | 4% | 52% | 5 | 2 |
| San Diego CA | 21 | 88% | 6% | 44% | 4 | 1 |
| Tampa FL | 10 | 100% | suppressed (< 20) | not published | 2 | 1 |
Percentiles are published only for metros with 20 firms or more, and each row states what share of its market was read. Most firms answer most reviews: the silence is a tail, and that tail is who this service is for.
Cite as: Unanswered. U.S. Personal Injury Review Response Benchmark, 2026-08-v3, v1.0. CC BY 4.0.
sha256 of this release: 51c8ad8b07a4d7deb6cc0e0c73637260c67f559b975e786f042aecacbf7d1b5e · changelog (append-only, releases are never rewritten)
The series
One row per market per release. The next release is added here when it runs; earlier ones never change.
A competitor can copy this page in a week. Nobody can back-date a measurement.
| Observed | Market | Firms measured | Firms under 30% reply |
|---|---|---|---|
| 2026-08-26 | Personal injury — Phoenix, AZ | 26 | 4 (15%) |
| 2026-08-26 | Personal injury — Dallas, TX | 25 | 3 (12%) |
| 2026-08-26 | Personal injury — Tampa, FL | 11 | 2 (18%) |
| 2026-08-26 | Personal injury — Las Vegas, NV | 25 | 5 (20%) |
| 2026-08-26 | Personal injury — Atlanta, GA | 30 | 5 (17%) |
Rates are published only for cells of 10 firms or more. Per-city rates for the 20-firm cohort are not published: 4 firms per city is too small a cell.
It measures visible owner replies on Google Maps at one moment. Replies given by phone or email are real and not observable.
Five metros, one vertical, one month. It is a benchmark, not a census of U.S. law firms.
The 20-firm cohort was selected from firms answering under 30% of their reviews in the market scans; its 89% unanswered rate describes that cohort, not all firms.
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